Welcome to my home on the web. From here, I hope to connect you to the greater work taking place to impact the human experience in healthcare, tackle issues of sustaining high performance cultures and reinforce the value of global community and collaboration in leading change for the better. The pages below will link you to resources, information and a way to stay in touch. Thanks for visiting!
About Jason
A passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare, Jason currently serves as President of The Beryl Institute. He has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 55,000 members and guests in more than 70 countries and establishing the framework for the emerging profession of patient experience.
A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.
Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement.
Keynotes & Workshops
Jason is a sought after speaker, provocative commentator, respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, and collaborative and visionary leader, known for building global partnerships and catalyzing efforts for healthcare improvement. To learn more about having Jason speak, you can contact The Beryl Institute team via PX Speakers.
The Art of Balancing
A new book coming soon from Jason A. Wolf, Phd, CPXP.
Research has shown that sustaining high performance is about much more than “having” characteristics or completing the appropriate “checklist” of requirements. It is about focusing on and maintaining ongoing action in three simple, yet critical areas. If you are looking for a quick fix or the silver bullet for sustaining high performance, reality informs us your search will be long and your success short-lived. If, on the other hand, you are willing to commit to balancing a fundamental set of principles, items that all too often lose out to competing priorities or ultimately compete against each-other and you are willing to be in constant action around these items, not simply look to achieve a desired end state, then the results are yours for the taking. It is not that we do not know these actions are important; it is that we forget again and again that they are dynamic, living needs in our organization’s life requiring constant care and effort. It is through continuous movement, a balancing act, that the sustaining of high performance is realized. It is a choice every leader can make each day in how you guide your organization forward to success.
Stay in Touch
Stay in touch and connect with and follow me via the contact information below.